The one thing worth knowing before you order a get-well delivery in this city: Centra is a health system, not a building. It is headquartered in Lynchburg and it runs two separate hospitals here, and they are not near each other in any way that helps a driver. Centra Lynchburg General Hospital is the large acute campus on Tate Springs Road, off Langhorne, on the south-central rise — emergency, surgery, intensive care, most of what happens overnight. Centra Virginia Baptist Hospital is at 3300 Rivermont Avenue, out on the long tree-lined avenue running northwest, and it is where a great many of the city's babies are born. Three miles apart, a couple of hills between them, different roads, different entrances, different parking. An order that says "Centra, Lynchburg" is an order with a fifty-fifty chance in it, and the day you are sending flowers to somebody in a hospital bed is not the day to run that coin flip. Name the hospital. Then name the floor.
What to put in the arrangement is mostly a question of subtraction, and lilies are the first thing out. Their pollen marks bedding and skin and is a nuisance for the person who has to change it; the scent of a single stem fills a two-bed room whether the other patient consented to it or not; and when the flowers finally go home, the leaves are lethal to a cat. So nothing we build for a ward here contains one. From there it narrows by where the bed is. Recovery from an orthopaedic or general surgical stay, and the maternity floors, will take almost anything cheerful. The Alan B. Pearson Regional Cancer Center — Centra's cancer service in Lynchburg — and any infusion or transplant setting is a different proposition: scent is unwelcome, anything that sheds petals or pollen is unwelcome, and live potting soil is frequently declined too, which is a genuine shame because a plant is exactly what suits someone facing months of this. Intensive care usually does not accept deliveries into the unit at all. Carnations, spray roses, gerbera daisies, lisianthus and alstroemeria are the dependable stems on any floor in this radius.
Then there is the problem particular to a hill city in February. Lynchburg's weather is mild on average and then, two or three times a winter, Central Virginia gets a freezing-rain event rather than a snow, and the difference is enormous for anyone driving. The streets that climb — Daniel's Hill, Diamond Hill, Garland Hill, the Rivermont approaches — go from ordinary to genuinely impassable in an hour, and the Rivermont Avenue campus at 3300 sits at the top end of one of them. Two consequences. First, on an ice day, a delivery may be later than the app suggests and we will say so rather than pretend otherwise. Second, and all year round: Rivermont Avenue is a narrow historic street with kerbside parking and a full tree canopy, not a suburban campus with a deck out front, so a driver needs to be told which entrance rather than left to circle it. The Tate Springs Road campus has the opposite problem — it has expanded in several directions over the years and the emergency doors are emphatically not the doors a delivery uses.
Reception is where most hospital flowers die, and the cure is information rather than money. We need the hospital, the floor or unit, and the patient's name spelled the way the hospital admitted it — not the way the family says it. Nobody behind a desk is going to work out which of three Johnsons on the third floor is meant, and a patient who has opted out of the directory cannot even be confirmed as being in the building, so an order carrying a surname and a hospital name will sit behind that counter until somebody throws it away. A mobile number for a relative in the room is the other thing worth having, especially for the Tate Springs campus. If you are short two of those four details, stop and change the plan: ask the family for their street address and send it there instead, where nothing can be refused at a door. Centra draws patients in from Amherst, Campbell, Bedford, Appomattox and Nelson counties, so "the family" is often staying somewhere in the city rather than at home.