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Delivery & timing
Cutoffs, same-day, scheduled, and missed deliveries.
Browse by topic.
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Returns & refunds
Our 100% replace-or-refund promise - 48-hour window.
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Payment & billing
Apple Pay, Google Pay, every major card, and gift cards.
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Tracking your order
Real-time tracking from florist pickup to delivery.
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Account & profile
Recipients, address book, BloomPass settings, and more.
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Florists & quality
How we vet, who we work with, and our 5-star promise.
Frequently asked.
What time do I need to order for same-day delivery?+
Order before the florist's local cutoff - usually 2-4 PM in the recipient's timezone. The cutoff is shown on every product card before you check out.
What if it arrives late or damaged?+
100% refund or replacement. Just email us within 48 hours of delivery - we'll handle the rest, no photos required.
Can I send anonymously?+
Yes. Toggle the anonymous gift option at checkout - your name won't appear on the card and the recipient won't see your details.
Do you ship outside the US?+
Not yet. We're focused on perfecting same-day local delivery across the US first. UK launch is planned for early 2027.
How do I cancel a BloomPass subscription?+
Open Account → BloomPass → Cancel. Two clicks. We won't ask why, and we won't try to win you back over the phone.
Can I send to a hospital, hotel, or office?+
Yes - just include the recipient's room/suite number in the address. The florist will call the front desk on arrival.
What if the recipient isn't home?+
Our drivers attempt delivery to the door; if no answer, the package is left in a safe, shaded spot. For hospital/office orders, we hand off to the front desk.
Are tips required?+
No. Tipping is welcome but never expected - 100% of tips go to the florist or driver. BloomPass orders include a baseline driver tip already.