Agreement
By placing an order, you agree to these terms. If you don't, please don't place an order. We may update these terms occasionally - we'll bump the “Last updated” date and notify active customers by email for material changes.
Orders & delivery
Orders are accepted only after payment is authorized. Delivery times are best-effort estimates from your local florist - same-day requires placing the order before the florist's cutoff time (shown on every product card).
We're not responsible for delays caused by recipient unavailability, bad weather, incorrect addresses, or natural disasters - but we'll always try to make it right if something goes wrong.
Pricing & payment
Prices shown include the florist's base price. Delivery fees, tax, and tip (if any) are added at checkout. We accept all major credit and debit cards, Apple Pay, Google Pay, and gofloristgo gift cards.
BloomPass discounts are auto-applied. New-customer offers apply only to first-time customers and cannot be combined with BloomPass on the same order.
Refunds
If your order arrives late, damaged, or wrong, contact us within 48 hours and we'll refund or replace it - your choice. We don't require photos.
After 48 hours, refunds are at our discretion (but we're generally generous). Cancellations made before the florist has begun arranging are 100% refundable; after that, we'll do our best.
Account & abuse
You're responsible for activity on your account. We can suspend or terminate accounts that violate these terms, attempt fraud, abuse refund policies, or harass our florists, drivers, or support staff.
Limitation of liability
Our maximum liability for any single order is the amount you paid for that order. We're not liable for consequential damages (missed events, hurt feelings, etc.) beyond what the law allows us to limit.
Changes to these terms
We may update these terms occasionally. Material changes (anything that affects your rights or obligations) will be notified by email at least 30 days in advance. Continued use of the site after the effective date counts as acceptance.
Contact
Legal questions: legal@gofloristgo.com. GoFloristGo, Inc. · 100 State Street · Boston, MA 02109, USA.